IT Help Desk Technician I Jobs at Swak BPO Corp. in Angeles, Pampanga
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Welcome to our job portal, where Swak BPO Corp. is offering exciting employment opportunities for the position of IT Help Desk Technician I in the Angeles area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Swak BPO Corp., we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Swak BPO Corp.. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Swak BPO Corp. |
| Position: | IT Help Desk Technician I |
| Region: | Angeles - Pampanga, Pampanga |
| Education: | Confidential |
| Salary: | PHP 20.000 - PHP 22.000 per Month |
| Job Type: | Full-time |
Job Description
Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an IT Helpdesk Technician I to join our growing company.
Job Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by employees/staff.
- Walk the staff through the problem-solving cases.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements in procedures.
Job Qualifications:
- Proven experience in an IT or other technical support role.
- Tech-savvy with working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to multi-task, prioritize and manage time effectively on both ticket/task-based and project-based activities.
- Excellent communication skills.
- Knowledgeable in security concepts and applications.
- Fortinet and Solarwinds N-Able experience preferred but not required.
*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.
Apply now
Job Type: Full-time
Salary: Php20,00.00 – Php22,00.00 per month
Benefits:
- Health insurance
Schedule:
- 8-hour shift
- Day shift
- Holidays
- Weekends
Application Question(s):
- How much is your expected salary?
Education:
- Bachelor’s (Preferred)
Experience:
- IT: 1 year (Preferred)
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Pampanga |
| City | Angeles |
| Full Address | Swak BPO Corporation, 4/F Mercedes-Benz Center, Manuel A. Roxas Hwy, Clark Freeport, Zone, 2009 Pampanga, Philippines |
| Google Map | Google Map |
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