Medical Customer Service Specialist (Heavy Phones) Jobs at Dignity Collect in Manila, Metro Manila
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Dignity Collect is currently seeking applicants for the position of Medical Customer Service Specialist (Heavy Phones) in the Manila area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Dignity Collect operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Dignity Collect |
| Position: | Medical Customer Service Specialist (Heavy Phones) |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 5.000 - PHP 7.000 per Week |
| Job Type: | Full-time |
Job Description
We are currently seeking a dedicated and experienced Medical Customer Service Specialist to join our team. This position requires exceptional phone etiquette and the ability to handle a heavy volume of incoming calls from patients, healthcare providers, and insurance companies. As a Medical Customer Service Specialist, you will be responsible for providing outstanding customer service and resolving any inquiries or concerns over the phone.
Key Responsibilities:
- Answering a high volume of incoming calls and addressing inquiries promptly and professionally.
- Providing accurate information regarding appointment scheduling, medical records, insurance coverage, and billing inquiries.
- Troubleshooting and resolving customer issues by collaborating with internal teams.
- Documenting all customer interactions accurately and efficiently.
- Ensuring compliance with HIPAA regulations and maintaining patient confidentiality at all times.
Qualifications:
- Prior experience in a medical customer service role, preferably handling heavy phone volume.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with medical terminology and insurance processes.
- Proficiency in using customer service software and Microsoft Office suite.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | Dignity Realty Corporation, 868 Norte St, STA Cruz, Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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