Customer Service Agent Jobs at ibex in Davao City, Davao del Sur
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Company ibex is offering job opportunities for the position of Customer Service Agent in the Davao City area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
ibex operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | ibex |
| Position: | Customer Service Agent |
| Region: | Davao City - Davao del Sur, Davao del Sur |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
Overview:
This job is based out of Davao.
Responsibilities:
- Manage incoming calls from customers.
- Assess customer’s needs and guide the customer accordingly.
- Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
- Maintain acceptable call lengths while remaining friendly, informative, and helpful.
- Maintain productivity and quality standards.
- Demonstrate appropriate sense of urgency for customer responses.
- Escalate customer issues appropriately and correctly.
- Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrate knowledge and use of departmental resources, policies, and procedures.
- Reach campaign goals.
- All other duties as assigned.
Qualifications:
- For Candidates with Call Center Experience must be at least a high school graduate with 6 months call center experience.
- For Candidates without Call Center Experience, they must finish at least two years in college.
- Willing to work during night shift with a shifting schedule.
- Responsible for own learning, development, and achievement.
- Team player with strong integrity.
- Resourceful and has strong attention to detail.
- Strong command of the English language.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Davao del Sur |
| City | Davao City |
| Full Address | IBEX Global Davao, SM Lanang, Fountain Court, J.P. Laurel Ave, Agdao, Davao City, 8000 Davao del Sur, Philippines |
| Google Map | Google Map |
Job Application Information
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