IT Service Desk Manager Jobs at SupportNinja in Quezon City, Metro Manila
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SupportNinja is currently accepting applications for the position of IT Service Desk Manager in the Quezon City area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
SupportNinja operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | SupportNinja |
| Position: | IT Service Desk Manager |
| Job Location Type: | Hybrid |
| Region: | Metro Manila, Quezon City - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
We are currently seeking an experienced IT Service Desk Manager to join our team. As the IT Service Desk Manager, you will be responsible for overseeing the daily operations of our organization’s service desk, ensuring that all IT service requests and incidents are resolved efficiently and effectively.
Your responsibilities will include managing a team of service desk technicians, monitoring IT service performance, implementing and improving service desk processes, and ensuring that customer satisfaction targets are met. You will also be responsible for analyzing service desk metrics and data to identify trends and areas for improvement.
The ideal candidate will have a strong background in IT service management, excellent leadership skills, and the ability to effectively communicate with both technical and non-technical stakeholders. A bachelor’s degree in computer science or a related field is preferred.
- Manage a team of service desk technicians
- Monitor IT service performance and customer satisfaction
- Implement and improve service desk processes
- Analyze service desk metrics and identify areas for improvement
If you are a highly motivated and experienced IT professional looking for a challenging role as an IT Service Desk Manager, we encourage you to submit your CV and cover letter to [email address] by [deadline]. We look forward to reviewing your application.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Quezon City |
| Full Address | SupportNinja (Sanctum), Sanctum, 14F North Tower 1, SM City North, Epifanio de los Santos Ave, Quezon City, 1100 Metro Manila, Filipinas |
| Google Map | Google Map |
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