Quality Manager Jobs at Bershaw Consultancy in Alabang, Metro Manila

Bershaw Consultancy is currently accepting applications for the position of Quality Manager in the Metro Manila area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Bershaw Consultancy operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

Bershaw Consultancy, a leading company in the BPO industry, is seeking a highly qualified and experienced Quality Manager to join our team. As a Quality Manager, you will be responsible for overseeing the quality team and implementing strategies to optimize performance and personnel development.

Qualifications:

• Overall work experience of 6-8 years with at least 4 years’ experience as Quality Supervisor or similar, preferably in a BPO setting.
• Exposure to Quality Methodology (COPC, Six Sigma, LEAN).
• Strong understanding of performance management and employee development strategies.
• Excellent organizational, interpersonal, and communication skills.
• Excellent leadership and decision-making skills.
• Ability to be strategic in providing solutions and process improvements.
• Proficient in MS Office (Excel, Word, PowerPoint).

Job Description:

• Spearhead the Quality team in identifying gaps from new hires to tenured agents.
• Plan, develop, and implement strategies for performance management and personnel development.
• Drive performance optimization by identifying process gaps and opportunities for efficiency.
• Perform employee development and administrative supervision of a team of Quality Analysts.
• Ensure compliance to program/account policies and procedures.
• Provide the client and/or Operations with necessary “line-of-sight” in managing the metrics via reporting to analytics to recommend appropriate process improvement techniques.
• Facilitate brainstorming sessions in addressing current issues and create action plans to achieve goals and sustain improvement.
• Apply statistical methods in creating survey designs, implementation, and data collection.
• Creation of standard ad hoc reports/analysis based on statistical concepts or models.
• Lead internal and external reviews of data analytics output.
• Ensure accuracy in presenting data analysis output to internal and external clients.
• Initiate projects that would be beneficial to the company and client.

Additional Information:

• Willing to work onsite in Alabang, Muntinlupa.
• Job Type: Full-time.
• Salary: Php100,00.00 – Php130,00.00 per month.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address