IT Helpdesk Officer Jobs at Altrad Pacific Shared Services, Inc. in Muntinlupa, Metro Manila
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Welcome to our job portal, where Altrad Pacific Shared Services, Inc. is offering exciting employment opportunities for the position of IT Helpdesk Officer in the Muntinlupa area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Altrad Pacific Shared Services, Inc., we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Altrad Pacific Shared Services, Inc.. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Altrad Pacific Shared Services, Inc. |
| Position: | IT Helpdesk Officer |
| Region: | Metro Manila, Muntinlupa - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
· Perform IT Service Management (ITSM) and provide Team lead role for the APAC region.
· Develop, improve and/or implement IT Service Management systems and processes based on industry best practice where needed.
· Manage the Incident Management process, Problem Management process, Asset and Knowledge Management databases.
· Manage the Help Desk Team and functions to ensure timely resolutions of issues.
· Manage licensing and Asset lifecycle requirements and perform regular audit Reports for Management to ensure legal compliance.
· Manage the lifecycle and perform periodical audits of hardware.
· Responsible for assisting with procurement activities and coordinating with regional team where applicable.
· Ensure SLA/KPI’s across the region are in place and managed
· Working closely with regional Technicians and Managers who are responsible for their local environments.
· Willingness to travel to parts of APAC region.
Job Type: Full-time
Benefits:
- Health insurance
- Life insurance
- Work from home
Schedule:
- 8-hour shift
- Day shift
- Flextime
- Monday to Friday
Ability to Commute:
- Muntinlupa City (Required)
Ability to Relocate:
- Muntinlupa City: Relocate before starting work (Preferred)
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Muntinlupa |
| Google Map | Google Map |
Job Application Information
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