Customer Service Representative Jobs at Gavin Ventures Inc. in Muntinlupa, Metro Manila
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Welcome to our job portal, where Gavin Ventures Inc. is offering exciting employment opportunities for the position of Customer Service Representative in the Muntinlupa area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Gavin Ventures Inc., we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Gavin Ventures Inc.. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Gavin Ventures Inc. |
| Position: | Customer Service Representative |
| Region: | Metro Manila, Muntinlupa - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 18.000 - PHP 20.000 per Month |
| Job Type: | Full-time |
Job Description
Role of Department:
- Delivering information about the company’s offerings.
- Providing proactive customer outreach.
- Collecting and analyzing customer feedback.
- Resolving customer’s technical or non-technical concerns.
- Handling customer complaints.
Job Responsibilities:
- Listens and resolves customer concerns and queries.
- Maintains a positive attitude and remains calm.
- Responds to complaints, resolves issues, and troubleshoots technical problems.
- Delivers information about the company’s offerings.
- Provides proactive and extra mile service.
- Collects and analyzes customer feedback and responds to customer reviews.
- Develops and documents knowledge into helpful content.
- Ensures prompt resolution of customer complaints and reviews feedback to continually improve the entertainment across platforms.
- Identifies service gaps and establishes programs to address them.
- Assists in driving the customer loyalty strategy of the platform and ensuring every agent has a strong education on desired programs.
Qualifications:
- 2 years in College or Bachelor’s Degree holder.
- At least 6 months to 1-year experience as CSR (Chat/Call Support).
- Good communication, reading comprehension, and problem-solving skills.
- Must be willing to work onsite, 6 days a week, shifting schedule, and holidays.
Job Type: Full-time
Salary: Php18,00.00 – Php20,00.00 per month
Benefits:
- Company events
- Opportunities for promotion
- Paid training
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th-month salary
- Overtime pay
Education:
- Bachelor’s (Preferred)
Experience:
- Customer Service Representative: 1 year (Required)
Language:
- English (Required)
Expected Start Date: 02/05/2024
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Muntinlupa |
| Full Address | BGN Ventures, Incorporated, Unit 2202, 22/F Asian Star Building, Filinvest Corporate City, Alabang, Philippines, Muntinlupa City, Metro Manila, Filipinas |
| Google Map | Google Map |
Job Application Information
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