Customer Experience Agent (with Finance Background) Jobs at Optimum Info Solution Philippines, Inc. in Marikina, Metro Manila
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Optimum Info Solution Philippines, Inc. is thrilled to announce job openings for the position of Customer Experience Agent (with Finance Background) in the Marikina area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Optimum Info Solution Philippines, Inc., we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Optimum Info Solution Philippines, Inc..
Job Information
| Company: | Optimum Info Solution Philippines, Inc. |
| Position: | Customer Experience Agent (with Finance Background) |
| Region: | Marikina - Metro Manila, Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Get to know the Role:
- Guide our drivers and passengers in using our products
- Manage service enquiries and disputes arising from our drivers and passengers
- Provide excellent customer service to our customer base
- Maintain good relationships and community-building efforts with drivers and passengers
The day-to-day activities:
- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
- Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.)
The must haves:
- Min 2 years call center experience
- Comfortable working in a Call Center environment and handling large volume of calls/ email tickets per day
- Good communication skills and fluent in spoken and written English
- An effective listener and troubleshooter
- Attentive to detail and accuracy
- Comfortable with 24/7 shifts
Job Type: Full-time
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
Ability to Commute:
- Marikina (Required)
Ability to Relocate:
- Marikina: Relocate before starting work (Required)
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Marikina |
| Google Map | Google Map |
Job Application Information
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