Coach / Team Manager (BPO) (Insurance Account) Jobs at ePERFORMAX Contact Centers Corporation in Pasay, Metro Manila
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ePERFORMAX Contact Centers Corporation is currently seeking applicants for the position of Coach / Team Manager (BPO) (Insurance Account) in the Pasay area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
ePERFORMAX Contact Centers Corporation operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | ePERFORMAX Contact Centers Corporation |
| Position: | Coach / Team Manager (BPO) (Insurance Account) |
| Region: | Metro Manila, Pasay - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 28.000 - PHP 31.000 per Month |
| Job Type: | Full-time |
Job Description
Responsibilities:
- Facilitate the development of agent performance by conducting individual coaching sessions
- Evaluate interactions (phone, chat, and/or e-mail) every week for all team members to identify and prioritize agent strengths and developmental opportunities
- Communicate and teach product updates, behavior gaps, call drivers, or system issues
- Actively participate in weekly/bi-weekly calibration sessions
- Review, validate, and approve requests within their authorization limits and take escalated calls
- Build a strong working relationship with teammates and other departments
Requirements:
- At least 1-2 years of experience as a call center/BPO Team Manager in an insurance account is required
- Excellent communication skills
- Experience in developing talents to their full potential
- Effective communication and interpersonal skills
- Proficient in creating reports and using MS Office
- Must be willing to work flexible schedules (including weekends and holidays)
Job Type: Full-time
Salary: Php 28,00.00 – Php 31,00.00 per month
Schedule:
- Shift system
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Pasay |
| Full Address | ePerformax Contact Centers & BPO, 5 Diosdado Macapagal Blvd, Parañaque, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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