Contact Center Trainer Jobs at Capgemini in Manila, Manila
Company Capgemini is offering job opportunities for the position of Contact Center Trainer in the Manila area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Capgemini operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Capgemini |
| Position: | Contact Center Trainer |
| Region: | Manila, Manila - Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Capgemini is seeking a Customer Service Trainer who will design, deliver, and assess training programs for both new and existing Customer Service team members. This essential role ensures that all team members possess the required knowledge, skills, and ethical standards to operate effectively while adhering to regulatory guidelines.
Key responsibilities include the development of comprehensive onboarding programs, creation of training modules focused on negotiation skills, compliance, and enhanced customer service techniques. The trainer will also conduct refresher workshops and provide individualized coaching. Additionally, you will evaluate the effectiveness of training initiatives and maintain detailed training records, collaborating closely with team leaders and HR to align training initiatives with overarching business objectives.
Benefit
- Professional training
- Skill development
- Opportunities for promotion
- Collaborative work environment
- Valuable work experience
- Recognition and performance awards
- Professional networking opportunities
- Work-life balance
- Access to the latest technology
- Opportunities to contribute to business growth
Application Requirements
- Experience in the Related Field (Preferred)
- Able to Work in a Team
- No Criminal Record
- Minimum Age of 18 Years
- Good Communication Skills
- Physically and Mentally Healthy
- Minimum Education of High School Diploma
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company address
| Province | Manila |
| City | Manila |
| Google Map | Google Map |
Job Application Information
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