Philippines Jobs

Contact Center Team Lead Jobs at Capgemini in Manila, Manila

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Published 5 months ago

Capgemini is currently accepting applications for the position of Contact Center Team Lead in the Manila area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Capgemini operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:Capgemini
Position:Contact Center Team Lead
Region:Manila, Manila - Manila
Education:Confidential
Salary:PHP 14.000 - PHP 45.000 per Month
Job Type:Full-time

Job Description

We are seeking an experienced Customer Service Team Leader to oversee our team of customer service representatives and ensure the highest standards of service delivery. In this role, you will be responsible for leading your team, conducting performance evaluations, establishing targets, monitoring key performance metrics, and identifying opportunities for improvement. You will also work closely with stakeholders to optimize operational processes.

Benefit

  • Access to the latest technology
  • Recognition and performance awards
  • Professional training
  • Collaborative work environment
  • Professional networking opportunities
  • Skill development
  • Work-life balance
  • Valuable work experience
  • Opportunities for promotion
  • Opportunities to contribute to business growth

Application Requirements

  • Experience in the Related Field (Preferred)
  • Physically and Mentally Healthy
  • Able to Work Under Pressure
  • Good Communication Skills
  • Minimum Education of High School Diploma
  • No Criminal Record
  • Minimum Age of 18 Years
  • Able to Work in a Team
  • Willing to Be Placed in the Designated Work Location

Company address

Province Manila
City Manila
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Job Application Information

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Company Information

Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation. With a strong presence in the Philippines, Capgemini has established itself as a leading provider of IT services in the country. It offers a range of services including application development, infrastructure management, and business process outsourcing. With its highly skilled workforce, state-of-the-art facilities, and dedication to innovation, Capgemini in the Philippines is committed to helping businesses drive growth and transformation in the digital age.