Guest Service Assistant Jobs at Fersal Hotel Group in Quezon City, Metro Manila
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Company Fersal Hotel Group is offering job opportunities for the position of Guest Service Assistant in the Quezon City area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Fersal Hotel Group operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Fersal Hotel Group |
| Position: | Guest Service Assistant |
| Region: | Metro Manila, Quezon City - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
- Ensure that all guests receive a warm, friendly, and memorable welcome.
- Work closely with bookings & reservations, housekeeping, concierge, security, and food & beverage regarding guest requirements to ensure that all guests’ needs and expectations are met throughout their stay.
- Ensure that all guest inquiries and complaints, whether in person, on the telephone, or via email, are dealt with in a friendly and professional manner, ensuring guest satisfaction at all times. Where appropriate, ensure that comments and complaints are reported to management.
- Deal with guest bookings, check-in, and check-out, and provide standard reports to other departments as required (i.e., arrivals / departure lists, special requests, etc.).
- Keep up to date with availability, promotions, and pricing to provide advice to guests as necessary and maximize sales opportunities.
- Assist with the coordination of guest itineraries, including liaising with external service providers and venues, and providing guests with information on local amenities as required.
- Process settlement of guests’ accounts and ensure adherence to appropriate payment methods.
- Ensure that the front of house and guest areas are well maintained at all times.
Job Type: Full-time
Salary: From Php16,00.00 per month
Schedule:
- 8-hour shift
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Quezon City |
| Full Address | Fersal Hotel P Tuazon Cubao, 245 P. Tuazon Blvd, Cubao, Quezon City, 1109 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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