Workforce Real Time Specialist Jobs at TTEC in Pampanga, Central Luzon
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Welcome to our job portal, where TTEC is offering exciting employment opportunities for the position of Workforce Real Time Specialist in the Pampanga area. We are currently seeking Contract candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with TTEC, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with TTEC. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | TTEC |
| Position: | Workforce Real Time Specialist |
| Region: | Central Luzon, Pampanga - Central Luzon |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Contract |
Job Description
As a Workforce Real Time Specialist, you will play a crucial role in ensuring optimal staffing levels and operational efficiency in our organization. You will be responsible for monitoring real-time data, analyzing trends, and making proactive adjustments to staffing schedules to meet service level goals.
Key responsibilities:
- Monitor real-time contact center metrics and adjust staffing levels accordingly.
- Analyze historical data and current trends to anticipate future staffing needs.
- Collaborate with supervisors to make on-the-spot adjustments to schedules.
- Ensure adherence to scheduling and provide real-time guidance to team members.
- Identify and resolve issues that may impact service levels and efficiency.
Qualifications:
- Proven experience in workforce management or a similar role.
- Strong analytical skills and the ability to interpret data effectively.
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Proficiency in workforce management systems and scheduling software.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Central Luzon |
| City | Pampanga |
| Full Address | TTEC Clark, Ground Floor, BPO Building 1, SM City Clark, IT Park, M.A Manuel A. Roxas Hwy, Angeles, Pampanga, Philippines |
| Google Map | Google Map |
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