WFM Team Lead Jobs at TASQ Staffing Solutions in Alabang, Metro Manila

TASQ Staffing Solutions is currently accepting applications for the position of WFM Team Lead in the Alabang area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

TASQ Staffing Solutions operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

Summary:

Liaison with onshore lead and participate in business/capacity planning workshop

· Oversee management of workforce and related function

· Coordinate peak and trough schedule management

· Analyzes data and assesses trends. Develops actionable insights and recommendations in support of business objectives.

· Amenable to work in shifting schedules.

· Amenable to work ONSITE ALABANG.

· Able to start ASAP

Education and Other Requirements:

· Minimum experience of 5 years with customer service and workforce in the BPO/BPM industry

· Bachelors degree in any course

· A minimum of 3 to 5 years in a leadership role. Must already have experience in a team leader role.

· Willingness to work in rotational shifts

General Knowledge & Skills:

· Demonstrates understanding of end to end real-time monitoring, forecasting, scheduling, and capacity planning

· Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP, and oracle.

· Experience in managing teams

· Able to coach, mentor, motivate and interact with people

· Excellent verbal and written communications

· Strong decision making and analytical ability

· Demonstrate patience, passion for problem-solving, ability to use knowledge bases, tools

Job Responsibilities:

· Ensure that the workforce is staffed optimally by creating forecasts and staffing models

· Monitor request queues on a real-time basis and ensure adherence to the planned and prepared schedules based on volume forecast

· Monitor SLAs and initiate contingency plans

· Makes data-supported recommendations

· Builds effective working relationships with internal and external clients/customers

· Participates in special projects and other duties assigned

· Interact and negotiate with all levels of management

Job Type: Full-time

Application Question(s):

• Asking / Expected Salary
• Viber number

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address