Subject Matter Expert | Indeed | Davao Jobs at ibex in Davao City, Davao del Sur

ibex is currently accepting applications for the position of Subject Matter Expert | Indeed | Davao in the Davao City area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

ibex operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

• The Subject Matter Expert provides support within the department and is responsible for overseeing the day-to-day operation, performance, and results for their assigned teams, ensuring work is performed with quality, accuracy, and the highest standards. The SME must have extensive knowledge of systems related to the job function and expertise for all tasks and processes they support.

• The Subject Matter Expert provides support within the department and is responsible for overseeing the day-to-day operation, performance, and results for their assigned teams, ensuring work is performed with quality, accuracy, and the highest standards. The SME must have extensive knowledge of systems related to the job function and expertise for all tasks and processes they support.

• Knowledge
• Experience in the high-tech industry, preferably in IT, Telco, or data centers
• Track record in providing excellent service while in Level 1 support
• Knowledgeable on the product or account he or she will be supporting

• Skills
• Strong communication skills
• Above-average reporting skills
• Excellent analytical skills
• Must possess effective organizational skills and time management skills

• Abilities
• Ability to apply knowledge of accounts business, technology, and processes to manage escalations and lead more junior team members.
• Ability to problem solve independently and make fast but high-quality decisions
• Ability to create, interpret, and analyze reports
• Ability to exhibit professionalism
• Ability to drive for results and motivate others to meet organizational goals, expectations, and requirements of internal and external customers.
• Ability to work a flexible schedule (graveyard/shifting schedule)

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address