Associate Director (Customer Care) Jobs at Afni, Inc. in Quezon City, Metro Manila
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Afni, Inc. is currently seeking applicants for the position of Associate Director (Customer Care) in the Quezon City area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Afni, Inc. operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Afni, Inc. |
| Position: | Associate Director (Customer Care) |
| Region: | Metro Manila, Quezon City - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
We are currently seeking a highly experienced and skilled Associate Director (Customer Care) to join our team. As an Associate Director, you will be responsible for overseeing our customer care department and ensuring exceptional service is provided to our valued customers.
Key Responsibilities:
- Lead and manage a team of customer care representatives, providing guidance and support to ensure high-quality customer service standards are met.
- Develop and implement efficient customer care strategies to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to optimize customer care processes, identifying areas for improvement and implementing necessary changes.
- Monitor and analyze customer care metrics, ensuring performance goals are achieved and identifying opportunities for improvement.
- Develop and maintain strong relationships with key customers and stakeholders.
Requirements:
- Bachelor’s degree in Business Administration or a related field.
- Minimum of 5 years of experience in customer care, preferably in a managerial role.
- Excellent communication and leadership skills.
- Proven track record of successfully implementing customer care strategies.
- Strong analytical and problem-solving abilities.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Quezon City |
| Full Address | Afni, Diliman Commercial Center, 46 Commonwealth Ave, Quezon City, 1126 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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