Philippines Jobs

Technical Writer (IT) Jobs at ASTICOM Technology Inc. in Mandaluyong, Metro Manila

ASTICOM Technology Inc. company logo
Published 8 months ago

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ASTICOM Technology Inc. is currently seeking applicants for the position of Technical Writer (IT) in the Mandaluyong area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

ASTICOM Technology Inc. operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:ASTICOM Technology Inc.
Position:Technical Writer (IT)
Region:Mandaluyong - Metro Manila, Metro Manila
Education:Confidential
Job Type:Full-time

Job Description

The job role involves:

  • Converting high-level process maps into detailed work instructions (L5), alignment with Process Owners and stakeholders to ensure clarity of the process and obtaining approvals for work instructions.
  • Translate process maps (Level 3 and Level 4) designed by Process Transformation and Process Delivery team into a step-by-step (Level 5) document as reference of L2A Operations
  • Gather required information and details, e.g screenshot, queue names, etc., needed to complete the work instruction
  • Present and align the work instruction with Process Owners
  • Seek document approval from Process Owners and stakeholders
  • Document the Policy and Procedure Manual (PPM) for L2A processes initiatives
  • Work with Process Transformation and Process Delivery team to update and maintain existing process documents

Job Qualifications:

  • Excellent communication and writing skills.
  • Understanding of process mapping and documentation.
  • Detail-oriented with a focus on precision and accuracy.
  • Proficiency in Microsoft Office, GSuite, and documentation software.
  • Ability to work collaboratively with cross-functional teams.
  • Prior experience in process improvement or documentation.

Job Type: Contract

Salary: Php40,00.00 – Php55,00.00 per month

Benefits:

  • Health insurance

Schedule:

  • 8-hour shift
  • Day shift

Application Requirements

  • Good communication skills
  • Strong team skills
  • Experience in similar work

Company address

Province Metro Manila
City Mandaluyong
Full Address ASTICOM Technology Inc., 4F GLOBE TELECOM Plaza, Mandaluyong, Metro Manila, Philippines
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Company Information

ASTICOM Technology Inc.

ASTICOM Technology Inc. is a leading business process outsourcing company based in the Philippines. With a focus on technology, ASTICOM provides top-notch IT-enabled services to clients across various industries. The company offers customer support, technical assistance, and back-office solutions, ensuring efficient business operations for its partners. ASTICOM takes pride in its skilled workforce and state-of-the-art facilities, which enable it to deliver high-quality services to its global clientele. Committed to excellence and innovation, ASTICOM continues to be a trusted partner for businesses seeking reliable outsourcing solutions.