Workforce Associate Jobs at MDS Call Solutions Inc. in Manila, Metro Manila

MDS Call Solutions Inc. is currently seeking applicants for the position of Workforce Associate in the Manila area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

MDS Call Solutions Inc. operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

The Workforce Associate is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support contact center operations.

Basic Qualifications & Requirements:

• Must possess at least a bachelor’s degree or relevant work experience.
• At least 1 year of working experience as BPO Workforce Scheduler
• Proficient in using MS Office (especially Excel and PowerPoint)

Major Requirements & Responsibilities:

• Must possess strong quantitative, analytical, and technical aptitude skills.
• Must be able to multi-task, be detail-oriented, and demonstrate strong organizational skills.
• Must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions, and provide recommendations for corrective action.
• Must possess the ability to work independently, establish priorities, and demonstrate good judgment skills.
• Must possess the ability to effectively, accurately, and concisely convey thoughts and concepts and provide information to all organization customers. Must be able to work in complex and fast-paced environments.
• Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
• Well-versed in creating and translating raw data into useful/informative reports.
• Passion for learning and highly driven.

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Schedule:

• 8-hour shift

Supplemental pay types:

• 13th-month salary
• Overtime pay

Ability to Commute:

• Manila (Required)

Ability to Relocate:

• Manila: Relocate before starting work (Required)

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address