Service Desk Analyst L1 Jobs at Emapta in Manila, Metro Manila
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Welcome to our job portal, where Emapta is offering exciting employment opportunities for the position of Service Desk Analyst L1 in the Manila area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Emapta, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Emapta. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Emapta |
| Position: | Service Desk Analyst L1 |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
We are currently seeking a highly motivated and customer-oriented individual to join our team as a Service Desk Analyst L1. In this role, you will be responsible for providing technical support and assistance to our clients, ensuring their satisfaction and resolving any issues they may encounter.
Key responsibilities:
- Responding to incoming service requests and troubleshooting technical problems
- Logging and categorizing incidents in our ticketing system
- Performing initial diagnosis and resolution of incidents
- Escalating issues to the appropriate teams when necessary
- Providing excellent customer service and maintaining a positive attitude
Requirements:
- Strong communication and interpersonal skills
- Basic understanding of IT systems and technologies
- Ability to prioritize and manage multiple tasks
- Problem-solving skills and attention to detail
- Prior experience in a similar role is a plus
If you are looking for an exciting opportunity to start your career in IT support and have a passion for helping others, we want to hear from you! Please submit your CV and cover letter to [email address] before [application deadline].
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | Emapta, 5th Floor, Saint Francis Square Corporate Center Julia Vargas, cor Bank Dr, Ortigas Center, Mandaluyong, 1550 Metro Manila, Philippines |
| Google Map | Google Map |
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