Real Time Analyst Jobs at William Hill in Manila, Metro Manila
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William Hill is currently accepting applications for the position of Real Time Analyst in the Manila area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
William Hill operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | William Hill |
| Position: | Real Time Analyst |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Full-time |
Job Description
We are seeking a highly motivated individual to join our team as a Real Time Analyst. As a Real Time Analyst, you will be responsible for monitoring and optimizing real-time contact center operations, ensuring that service level agreements are met. Your primary focus will be on ensuring efficient scheduling and adherence to schedules, as well as making real-time adjustments to ensure optimal resource utilization.
In this role, you will collaborate closely with supervisors and other stakeholders to understand staffing requirements, forecast call volumes, and schedule breaks and activities. You will also be expected to provide regular reports on real-time and historical performance metrics to support data-driven decision-making for continuous process improvement.
Preferred qualifications for this position include strong analytical skills, excellent attention to detail, and proficiency in industry-standard contact center technologies and tools. The ideal candidate should have a solid understanding of contact center operations, including workforce management practices and performance metrics.
If you are a self-motivated individual who thrives in a fast-paced, dynamic environment and possesses excellent problem-solving skills, we would love to hear from you!
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | WHG Customer Services Philippines Inc., 11th floor Aseana 3 Building, President Diosdado Macapagal Boulevard, corner Aseana Ave, Aseana City, Parañaque, Philippines |
| Google Map | Google Map |
Job Application Information
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