E-Commerce Lead Customer Service Agent Jobs at TalentPop in Davao City, Davao del Sur
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Welcome to our job portal, where TalentPop is offering exciting employment opportunities for the position of E-Commerce Lead Customer Service Agent in the Davao City area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with TalentPop, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with TalentPop. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | TalentPop |
| Position: | E-Commerce Lead Customer Service Agent |
| Region: | Davao City - Davao del Sur, Davao del Sur |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
We are currently seeking a highly motivated and skilled individual to join our team as an E-Commerce Lead Customer Service Agent. As the E-Commerce Lead, you will be responsible for managing the customer service department and ensuring exceptional customer service experiences for our e-commerce clients.
Responsibilities:
- Lead a team of customer service representatives, providing necessary training and guidance.
- Handle escalated customer inquiries and ensure prompt resolution.
- Develop and implement customer service policies and procedures.
- Monitor customer service metrics to identify areas for improvement and implement effective solutions.
- Collaborate with other departments to optimize the e-commerce customer journey.
Requirements:
- Prior experience in a customer service leadership role, preferably in the e-commerce industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to handle difficult customer situations with empathy.
- Proficiency in using customer service software and e-commerce platforms.
If you are passionate about delivering exceptional customer service and have the necessary skills and experience, we would love to hear from you. Please send your CV and cover letter to [email protected] before [deadline date].
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Davao del Sur |
| City | Davao City |
| Full Address | Block 25 lot 8, WorkmatePh - Virtual Assistance Agency, Phase 1 Catalunan Grande Rd, Davao City, 8000, Philippines |
| Google Map | Google Map |
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