Customer Service Representative Jobs at INDOJAYA Philippines Inc. in Makati, Metro Manila

INDOJAYA Philippines Inc. is currently seeking applicants for the position of Customer Service Representative in the Makati area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

INDOJAYA Philippines Inc. operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

The Role

As a Customer Service Specialist, you will handle loan client inquiries, requests, and complaints within the set standards. Ensure all processes, guidelines, and Service-Level-Agreement (SLAs) are adhered to through all points of contact.

Call Center Representative responsibilities include:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

QUALIFICATION:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• CALL CENTER experience is an advantage

Job Type: Full-time

Salary: Php16,00.00 – Php18,00.00 per month

Benefits:

• Company Christmas gift
• Paid training

Supplemental pay types:

• 13th month salary
• Overtime pay
• Performance bonus

Application Question(s):

• Are you willing to work six days a week?

Experience:

• Call Center Representative: 2 years (Preferred)

Willingness to travel:

• 100% (Preferred)

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address