Philippines Jobs

Customer Sales Assistant Jobs at SMX Convention Center in Pasay, Metro Manila

SMX Convention Center company logo
Published 10 months ago

This job vacancy has been posted for more than 180 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.

SMX Convention Center is currently seeking applicants for the position of Customer Sales Assistant in the Pasay area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

SMX Convention Center operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:SMX Convention Center
Position:Customer Sales Assistant
Region:Metro Manila, Pasay - Metro Manila
Education:Confidential
Job Type:Full-time

Job Description

Duties and Responsibilities:

  1. Receive queries, requests, and complaints from clients via phone call.
  2. Provide appropriate response to clients and take appropriate action for each call.
  3. Provide proper validation and pre-screening of requests.
  4. Coordinate with appropriate resource for resolution of urgent concerns.
  5. Analysis and handling of critical accounts with complaints.
  6. First call resolution by:
  • Coordinating with Department Managers of concerned units.
  • Monitoring escalated complaints.
  • Outbound calls to buyers to provide feedback on their concern.
  • Assist calls of representatives handling VIP accounts.
  • Follow up customer calls where necessary.
  • Protect sensitive information that must not be disclosed to Clients/Non-Clients/Organizers.
  • Document all call information according to standard operating procedures.
  • Endorse completed tickets to immediate superior for proper review.
  • Endorse completed tickets to the Concerned Departments/Units (at least after one year of service).
  • Participate effectively in team meetings.
  • Perform other duties and functions that may be assigned from time to time by the Management.
  • Job Types:

    Full-time, Fresh graduate

    Salary:

    Php16,00.00 per month

    Benefits:

    • Paid training

    Schedule:

    • Shift system

    Supplemental pay types:

    • 13th month salary

    Application Requirements

    • Good communication skills
    • Strong team skills
    • Experience in similar work

    Company address

    Province Metro Manila
    City Pasay
    Full Address SMX Convention Center Manila, Mall of Asia Complex, Seashell Ln, Pasay, 1300 Metro Manila, Philippines
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    Company Information

    SMX Convention Center

    The SMX Convention Center is a premier events venue located in the Philippines. With state-of-the-art facilities and a prime location in the heart of the country’s business district, it has become a leading destination for conferences, conventions, trade shows, and exhibitions. Boasting a total area of XX square meters, the center offers versatile spaces that can be customized to accommodate a wide range of events. Equipped with cutting-edge technology and supported by a team of experienced professionals, the SMX Convention Center is known for providing top-notch services and delivering seamless events.