RAMP 200 Customer Service Agent HS GRAD Jobs at Orbit Join now in Cainta, Rizal

Orbit Join now is currently accepting applications for the position of RAMP 200 Customer Service Agent HS GRAD in the Cainta area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Orbit Join now operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

We are seeking highly motivated and customer-oriented individuals to join our team as Call Center Agents. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to handle high call volumes effectively.

Responsibilities:

• Identify and assess customers’ needs, inquiries, or concerns and provide accurate and appropriate solutions or information.
• Maintain comprehensive knowledge of company products, services, policies, and procedures to effectively address customer inquiries.
• Utilize CRM software and other relevant systems to document and track customer interactions, ensuring accurate and detailed records.
• Escalate unresolved issues or complex inquiries to the appropriate department or supervisor for further investigation and resolution.
• Strive to achieve and exceed individual and team performance targets, such as call handling time, customer satisfaction ratings, and first-call resolution.
• Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.

Qualifications:

• Amenable to working onsite (office-based)
• Filipino Citizen, or hold relevant residence status
• 18 years old and above
• High school diploma or equivalent; further education or relevant certifications will be a plus.
• Excellent verbal and written communication skills. Preferred language: English.
• Strong active listening skills, patience, and empathy when dealing with customers.

Job Types: Full-time, Fresh graduate

Salary: Php18,00.00 – Php30,00.00 per month

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address