Team Leader| DAVAO site Jobs at Nezda Technologies in Davao City, Davao del Sur
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Nezda Technologies is currently accepting applications for the position of Team Leader| DAVAO site in the Davao City area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Nezda Technologies operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Nezda Technologies |
| Position: | Team Leader| DAVAO site |
| Region: | Davao City - Davao del Sur, Davao del Sur |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
- Overall responsibility for achieving Client’s service level expectations and maintaining high quality delivery
- Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies
- Has clear understanding of customer KPIs.
- Understands relationship between PFMEA and Quality Control Plan
- Identifies and coordinates PFMEA/ Quality Control Plan improvements.
- Manages efficient work allocation and tracks the overall performance of team members
- Manages daily team attendance
- Manages team attrition
- Ensures floor policies are followed
- Manages administrative tasks
- Keeps oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
- Keeps all company information which includes customer information confidential and secured
- Bachelors of Science in Nursing or Pharmacy or any allied sciences course
- At least 2 years of work experience preferably with medical device complaints handling
- Must have people management background in a BPO setup
- Able to write effective medical narratives regarding product issues or cases.
- Must be able to properly use and navigate medical tools and MS Office.
- Able to communicate professionally and concisely to all business partners and other Wipro employees.
- Able to think critically to determine the type of questions which need to be asked to gather necessary information
- Able to properly groom their direct reports to sustain and drive performance and discipline.
- Good problem-solving and analytical skills
- Good customer service skills
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Davao del Sur |
| City | Davao City |
| Google Map | Google Map |
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