Service Desk Analyst 1 Jobs at Damstra Technology in Clark Freeport Zone, Central Luzon
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Damstra Technology is currently seeking applicants for the position of Service Desk Analyst 1 in the Clark Freeport Zone area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Damstra Technology operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Damstra Technology |
| Position: | Service Desk Analyst 1 |
| Job Location Type: | Hybrid |
| Region: | Central Luzon, Clark Freeport Zone - Central Luzon |
| Education: | Confidential |
| Salary: | PHP 14.000 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
Understand and adhere to Damstra values, policies, and procedures.
Manage tickets and provide support and troubleshooting to client concerns, requests, and inquiries.
Gather and analyze information about the user’s issue and determine the best way to resolve their problem.
Take ownership and responsibility of issues from start through successful resolution.
Triage the Support Desk queue by responding, resolving, and escalating issues to/with the appropriate resources, teams, or department.
Have a deep understanding of the Damstra Technology products and their clients.
Ensure compliance to agreed SLAs, KPIs, and metrics as a resource.
Display clear and concise English communication skills both written and verbal.
Perform document/requirement validation and verification based on qualifications in a timely manner.
Submit deliverables, documents, and reports as required and in a timely manner.
Demonstrate critical thinking skills and sound decision making.
Follow-up queue and scrub tickets.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Central Luzon |
| City | Clark Freeport Zone |
| Full Address | 5HHF+Q75 Damstra Technology Inc., Clark Freeport, Mabalacat, Pampanga, Philippines |
| Google Map | Google Map |
Job Application Information
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