Call Coordinator Jobs at SourceFit in Quezon City, Metro Manila

SourceFit is thrilled to announce job openings for the position of Call Coordinator in the Quezon City area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At SourceFit, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with SourceFit.

Job Information

Job Description

The Call Coordinator guides service calls from inception to completion and has primary responsibility for all service activities. To facilitate excellent service delivery, the call coordinator ensures the service technician understands each job’s requirements and time commitments, keeps customers updated through proactive communication, and documents critical call details in our service management software. The Call Coordinator involves parts specialists, technical staff, and sales support so that the field technician can efficiently and professionally complete all assigned service calls.

Job Details:

• Work from home
• Monday to Friday
• 11 pm to 8 am

Responsibilities:

• Proactively manage multiple service calls from inception to completion.
• Identify appropriate technician for each job and dispatch with accurate job, customer, and timeframe information.
• Ensure that service technicians communicate with customers, make and keep scheduled appointments, and complete service calls according to established procedures.
• Facilitate the involvement of internal departments such as parts and sales to ensure field technicians are fully supported.
• Professionally communicate with clients throughout the service call.
• Resolve service issues by coordinating with internal teams and communicating with the client and service technician.
• Document all communication and service progress in Service Management software.

Requirements / Qualifications:

• Excellent written and verbal communication skills.
• Computer proficiency and a strong background in Microsoft products.
• Positive attitude even when under pressure.
• Work history showing progressive growth and responsibilities.
• Ability to work in teams across departments and independently as needed.
• Experience managing complex workloads and projects.
• Effective organizational skills.
• Bachelor’s degree preferred.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address