Tier 1 Support Associate Jobs at Emapta in Manila, Metro Manila
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Emapta is currently accepting applications for the position of Tier 1 Support Associate in the Manila area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Emapta operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Emapta |
| Position: | Tier 1 Support Associate |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
We are currently seeking a Tier 1 Support Associate to join our dynamic team. As a Tier 1 Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary role will be to assist customers in troubleshooting and resolving their technical issues promptly and efficiently.
Key responsibilities include:
- Responding to incoming customer inquiries via phone, email, or chat.
- Identifying, diagnosing, and resolving technical issues.
- Providing step-by-step instructions to customers on how to resolve their problems.
- Escalating complex issues to the appropriate team members.
- Documenting all customer interactions and resolutions accurately.
The successful candidate should possess strong problem-solving skills, excellent communication abilities, and be able to work well in a fast-paced environment. A background in customer service or technical support is desirable, but not required.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | Emapta, 5th Floor, Saint Francis Square Corporate Center Julia Vargas, cor Bank Dr, Ortigas Center, Mandaluyong, 1550 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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