Philippines Jobs

Cantonese Customer Service Representative Jobs at TELUS International in Pasig, Metro Manila

TELUS International company logo
Published 9 months ago

This job vacancy has been posted for more than 180 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.

TELUS International is currently accepting applications for the position of Cantonese Customer Service Representative in the Pasig area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

TELUS International operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:TELUS International
Position:Cantonese Customer Service Representative
Region:Metro Manila, Pasig - Metro Manila
Education:Confidential
Salary:PHP 14.700 - PHP 45.000 per Month
Job Type:Full-time

Job Description

Roles and Responsibilities:

  • Provide assistance to customers and solve their cases
  • Analyze customer issues and provide solutions according to the account procedures and guidelines
  • Provide customer care when necessary
  • Keep updated knowledge of account’s policies and products
  • Maintain adequate proficiency in products and platforms supported
  • Read and ensure understanding of new or actualized policies, procedures, and products
  • Communicate with the supervisor, team members, and other teams regarding problems, solutions, and trends
  • Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited)
  • To perform any other tasks, duties, or services requested by his/her immediate superior

Qualifications:

  • Candidate must possess at least a Vocational Diploma in any field
  • Must be fluent in both written and verbal Cantonese & English
  • English proficiency: Intermediate
  • Preferably with experience supporting a Bilingual Queue (Cantonese & English)
  • Must be willing to work on a day shift schedule
  • Must be amenable to work in TELUS Ortigas site, Philippines
  • Preferable with a Special Resident Retiree’s Visa, Temporary Resident’s Visa, Tourist Visa, or 13A Visa

Additional Job Description:

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus for overtime

Application Requirements

  • Good communication skills
  • Strong team skills
  • Experience in similar work

Company address

Province Metro Manila
City Pasig
Full Address TELUS International Philippines - Discovery Centre, 31/F Discovery Centre, ADB Avenue, Ortigas Center, Pasig, 1605 Metro Manila, Philippines
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Company Information

TELUS International

TELUS International is a renowned global customer experience and business process outsourcing (BPO) company with a strong presence in the Philippines. With over 16,00 employees, the company is dedicated to delivering exceptional customer service and support across various industries. TELUS International Philippines offers a wide range of services, including technical support, sales, customer care, and digital services. They prioritize employee well-being and continuously invest in training and development programs, resulting in a highly skilled workforce. TELUS International’s commitment to client satisfaction and creating meaningful connections sets them apart in the BPO industry.