Philippines Jobs

Incident Management Analyst Jobs at TELUS International in Pasig, Metro Manila

TELUS International company logo
Published 9 months ago

This job vacancy has been posted for more than 180 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.

TELUS International is currently seeking applicants for the position of Incident Management Analyst in the Pasig area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

TELUS International operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:TELUS International
Position:Incident Management Analyst
Region:Metro Manila, Pasig - Metro Manila
Education:Confidential
Job Type:Full-time

Job Description

Knowledge, Skills and Abilities (KSA)

  • Intermediate knowledge and understanding of:
    • Wireless Telecommunications (HSPA, LTE, 5GNR, IP)
    • Wireline Telecommunications (GTD5, DMS, 5eSS, CS20 and STP services)
    • IP related technologies (Transport network, Backbone routers, Core technologies)
  • Incident Management
  • Change Management
  • Collaboration tools and trouble ticketing systems (LYNX, NuRemedy, Complete G Suite)
  • Intermediate/strong technical and analytical skills.
  • Requires judgment in making and owning technical decisions.
  • Demonstrates excellent verbal and written communication skills (English and/or French) and effective presentation, process understanding, and gap analysis; Systematic troubleshooting methodology, time management, prioritization.
  • Intermediate ability to collaborate with a variety of diverse groups and teams (internal and/or external) to effectively resolve major network outages, degradations, or threats.
  • Ability to work shift work on a 24x7x365 12.5 hour shift rotation.
  • Ability to prioritize multiple tasks, details, and activities in a time-sensitive and high-pressure environment.
  • Requires judgment in making and owning process decisions while being sensitive to organizational needs. Proven ability to effectively influence a multifaceted workforce during situations with senior leader visibility.
  • Education required Engineering or Computer Science university degree – mandatory Project Management Certification (PMP).
  • Agile scrum methodology – nice to have CCNA or CCNP – nice to have

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Relevant formal education
  • Work experience in the related industry is a plus
  • Ability to adapt and learn quickly

Company address

Province Metro Manila
City Pasig
Full Address TELUS International Philippines - Discovery Centre, 31/F Discovery Centre, ADB Avenue, Ortigas Center, Pasig, 1605 Metro Manila, Philippines
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Company Information

TELUS International

TELUS International is a renowned global customer experience and business process outsourcing (BPO) company with a strong presence in the Philippines. With over 16,00 employees, the company is dedicated to delivering exceptional customer service and support across various industries. TELUS International Philippines offers a wide range of services, including technical support, sales, customer care, and digital services. They prioritize employee well-being and continuously invest in training and development programs, resulting in a highly skilled workforce. TELUS International’s commitment to client satisfaction and creating meaningful connections sets them apart in the BPO industry.