Service Desk Specialist with German Jobs at Directpl PHL, Inc. in Manila, Philippines
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Directpl PHL, Inc. is currently accepting applications for the position of Service Desk Specialist with German in the Manila area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Directpl PHL, Inc. operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Directpl PHL, Inc. |
| Position: | Service Desk Specialist with German |
| Region: | Manila - Philippines, Philippines |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
An exciting opportunity awaits you as a Service Desk Specialist with German! We are a leading multinational company looking for a talented individual to join our dynamic team. As a Service Desk Specialist, you will play a crucial role in providing technical support and assistance to our German-speaking clients.
In this role, you will be responsible for troubleshooting hardware and software issues, resolving technical problems, and delivering outstanding service to our clients. Your excellent communication skills in German, along with your technical expertise, will be essential in ensuring customer satisfaction.
Key Responsibilities:
- Provide technical support to German-speaking clients via phone, email, and chat
- Troubleshoot hardware and software issues and escalate more complex problems to the relevant teams
- Ensure all customer inquiries are resolved within the agreed SLAs
- Document and maintain accurate records of customer interactions and solutions
- Collaborate with cross-functional teams to improve processes and customer experience
Requirements:
- Fluency in German and English, both written and verbal
- Prior experience in a similar service desk or technical support role
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills
- Ability to adapt quickly to changing priorities and work under pressure
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Philippines |
| City | Manila |
| Full Address | Directpl PHL, inc., Office W 12/F Four/NEO Bld 4th Ave, Cor 30th St, Taguig, Metro Manila, Philippines |
| Google Map | Google Map |
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