IT Helpdesk Support Jobs at Integrated Computer Systems, Inc. in Manila, Philippines
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Integrated Computer Systems, Inc. is thrilled to announce job openings for the position of IT Helpdesk Support in the Manila area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Integrated Computer Systems, Inc., we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Integrated Computer Systems, Inc..
Job Information
| Company: | Integrated Computer Systems, Inc. |
| Position: | IT Helpdesk Support |
| Region: | Manila - Philippines, Philippines |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Responsibilities:
- Resolution of customers’ technical problems over the phone and proper endorsement of the service to the concerned Service Center or other departments in Integrated Computer Systems, Inc. (ICS).
- Updates the Autotask accurately, daily, and regularly detailing specifics of his assignments and other pertinent reports as may be required.
- Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Timely and accurate feedback to customers.
- Escalates concerns and issues as necessary to the Service Center Manager and client.
Qualifications:
- Graduate of Computer Engineering, Information Technology, or other related discipline.
- At least 1 year of experience in Computer Hardware Maintenance and basic network troubleshooting.
- Has the ability to maintain a strong and positive customer service attitude and execute techniques to deliver high-quality service in meeting customer needs.
- Has the ability to communicate effectively over the telephone by using appropriate etiquette, courtesy, and voice dynamics.
- Understanding the features, advantages, benefits, and limitations of given products and services.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Health insurance
- Life insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
Application Question(s):
- What is your minimum salary expectation?
- Will you be able to reliably commute or relocate to be within reasonable commuting distance from Manila for this job?
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Philippines |
| City | Manila |
| Full Address | Integrated Computer Systems, Inc., Limketkai Building, Ortigas Ave, San Juan, 1502 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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