Director of Operational Excellence / Training / Quality Jobs at Tamaray People Solutions. Corp in Makati, Metro Manila

Welcome to our job portal, where Tamaray People Solutions. Corp is offering exciting employment opportunities for the position of Director of Operational Excellence / Training / Quality in the Makati area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Tamaray People Solutions. Corp, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Tamaray People Solutions. Corp. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

Roles and Responsibilities:

• Implement and maintain a culture of continuous improvement throughout the organization.
• Develop and implement training programs to ensure successful adoption of new processes.
• Communicate and interact effectively and develop credibility and trusted mutually respected relationships with clients, agents, leaders, and team members.
• Develop and implement quality assurance policies and procedures to ensure all BPO services meet or exceed the quality standards required by the clients.
• Supervise a team of Quality Analysts in conducting quality inspections, audits, and checks.
• Design, develop, and deliver training programs that address both new employee onboarding and ongoing skill development.
• Conduct analysis on training implementations and be responsible for identifying trends, determining root cause, presenting findings both internally and externally, and leading corrective action plans.
• Develop training deliverables and programs based on audit results, questionnaires, surveys, changing procedures, and feedback from agents, SMEs, Leaders, and trainers.
• Work closely with various departments to identify opportunities for collaboration and process improvement.
• Prepare and present reports to clients, highlighting achievements, challenges, and areas for improvement.
• Establish and monitor key performance indicators (KPIs) related to quality assurance and training.

Requirements:

• Prior experience on a Senior Manager or Director-level position within Training and Quality.
• 3+ years of experience managing the overall Training/QA process ideally for a BPO or similar company.
• Solid experience in BPO Operations, Operational Excellence, Training, and Data analysis.

Job Types: Full-time, Permanent

Salary: From Php80,00.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise

Schedule:

• 8-hour shift
• Holidays
• Night shift

Supplemental pay types:

• 13th month salary
• Bonus pay
• Performance bonus

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address