Support Analyst Jobs at Risewave Consulting Inc. in Taguig, Metro Manila
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Risewave Consulting Inc. is currently seeking applicants for the position of Support Analyst in the Taguig area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Risewave Consulting Inc. operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Risewave Consulting Inc. |
| Position: | Support Analyst |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
A Support Analyst is a vital part of our team, responsible for providing technical assistance and resolving customer issues. As a Support Analyst, you will be the first point of contact for customers seeking help and support with our products or services.
Your role will involve effectively troubleshooting and diagnosing technical problems, providing timely solutions, and ensuring customer satisfaction. You should have a strong technical background, excellent problem-solving skills, and outstanding communication abilities.
Responsibilities:
- Responding to customer inquiries via email, phone, or chat in a professional and courteous manner.
- Identifying, analyzing, and troubleshooting software and hardware issues.
- Providing step-by-step guidance and instructions to customers to resolve their technical problems.
- Escalating complex cases to appropriate departments for further investigation and resolution.
- Documenting customer interactions, inquiries, and resolutions accurately in the support system.
Required Skills:
- Strong knowledge of computer systems, networks, and software applications.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills.
- Ability to work effectively both independently and within a team.
- Previous experience in a customer support role is preferred.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | Risewave Consulting, Inc., Pasig, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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