Team Manager | Customer Service Escalations Jobs at Full Potential Solutions in Davao City, Davao del Sur
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Full Potential Solutions is currently accepting applications for the position of Team Manager | Customer Service Escalations in the Davao City area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Full Potential Solutions operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Full Potential Solutions |
| Position: | Team Manager | Customer Service Escalations |
| Region: | Davao City - Davao del Sur, Davao del Sur |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Full-time |
Job Description
As a Team Manager for Customer Service Escalations, you will be responsible for overseeing a team of customer service representatives and ensuring that escalated customer issues are resolved effectively and efficiently. Your main objective will be to provide excellent customer support and maintain customer satisfaction.
In this role, you will be expected to handle complex customer complaints and inquiries that have been escalated from frontline customer service agents. You will need to analyze these escalated cases, identify the root causes of the problems, and develop effective solutions to resolve them.
You will be required to manage and prioritize the workload of your team, ensuring that all escalated cases are promptly addressed and resolved within specified service level agreements. It will be your responsibility to train and coach your team members, providing them with the necessary guidance and support to handle challenging customer situations.
To excel in this role, you should possess excellent leadership and communication skills. You should have a deep understanding of customer service principles and processes, as well as the ability to remain calm and composed in high-pressure situations. Proven experience in handling complex customer issues and managing a team is highly desirable.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Davao del Sur |
| City | Davao City |
| Full Address | Full Potential Solutions Davao, Damosa Diamond Tower, 21 J.P. Laurel Ave, Lanang, Davao City, 8000 Davao del Sur, Philippines |
| Google Map | Google Map |
Job Application Information
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