Customer Service Representative Jobs at Prime Meridian HR Consultancy Inc. in Makati, Metro Manila

Prime Meridian HR Consultancy Inc. is currently seeking applicants for the position of Customer Service Representative in the Makati area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Prime Meridian HR Consultancy Inc. operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

Qualifications:

• Must be familiar with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Communication skills – communicate well with customers from different backgrounds.
• Flexible to change approach to interact based on customers’ experiences and situations.
• Customer service – able to help people efficiently.
• Record Management – able to manage customer records which includes remembering the details of the interaction and items for follow-up.
• Patience – must exhibit a high level of patience, especially with customers who might be difficult to help.
• Graduate of any 4-year course. Fresh graduates are welcome to apply.
• Experience is not required but a plus factor.

Duties and Responsibilities:

Answer Customer Questions

1. Responsible for answering customer questions through various means, such as online chats, email, or phone calls.
2. Answer any questions the customer may have and then redirect them to the appropriate team or department.

Escalate Customer Issues

1. Helps escalate customers’ problems to the appropriate support teams.
2. Help resolve simple problems, so the customer doesn’t need to be transferred to a different team.

Update Customer Records

1. Responsible for updating detailed customer records after each interaction with that customer.
2. Add notes to customer records explaining what the interaction entailed and report on trends as necessary.

Provide General Customer Support

1. Provide general customer support, including helping customers who come into the company office or customers who don’t know which team to contact.

Assist the Sales and Marketing Team

1. Assist the Sales and Marketing Team in boosting sales and performance. This responsibility includes setting up appointments or following up with customers after their first interaction with a salesperson.

Assist the Management Team

1. As needed, assist the Management Team in providing reports and comments from customers. Provide minutes of items discussed.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address