Philippines Jobs

AREA SERVICE MANAGER Jobs at Carlcare service in Calamba City, Laguna

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Published 8 months ago

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Welcome to our job portal, where Carlcare service is offering exciting employment opportunities for the position of AREA SERVICE MANAGER in the Calamba City area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Carlcare service, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Carlcare service. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Company:Carlcare service
Position:AREA SERVICE MANAGER
Region:Calamba City - Laguna, Laguna
Education:Confidential
Salary:PHP 14.500 - PHP 30.000 per Month
Job Type:Full-time

Job Description

Customer Service Operation Management

  • Daily Open Call Analysis for Mobile, TV, LAPTOP and Accessories
  • Listen and Resolve Customer complaints, Sales team Feedback, DBR feedback and ensure the highest level of satisfaction for all;
  • Meet organization goals (TAT, BR, Satisfaction, Inventory Accuracy)
  • Monitor CSR, Technician & Storekeeper daily tasks after the sales department to meet organization goals;
  • Visit dealers, Sales team to ensure Zero after-sales complaints.
  • Service Center Income & Expense Management

Service Asset Management

  • Ensuring Smooth Recovery Process of DOA, Defective PCBA, Defective Parts from Service Center
  • Reduce NFF for UW parts consumption

Repair Skill Enhancement of Technician

  • Download new product Information to Technician
  • Provide repair Skill know-How to repair technician
  • Arrange Trainings for new product Bulleting

Customer Service Performance Management

  • Root Cause Analysis of Customer-Service -Performance parameters and corrective action planning, implementation, and control
  • To report quality failures with respect to the company’s products to the quality control team for immediate corrective actions
  • Identify and resolve gaps in customer service (impacting customer TAT, Service Cost, Repair Quality)

Job Type: Full-time

Salary: Up to Php35,00.00 per month

Benefits:

  • Paid training

Schedule:

  • Day shift

Supplemental pay types:

  • 13th month salary
  • Overtime pay

Application Requirements

  • Good physical and mental health
  • Minimum age 17 years
  • Discipline and adherence to time
  • Honest and responsible
  • Good character
  • Satisfaction in working and learning
  • For other requirements, please check through the application form.

Company address

Province Laguna
City Calamba City
Full Address Unit 19h, 2nd Floor, Carlcare Lipa Batangas (Itel, Tecno & Infinix Service Center), Big Ben Complex, Lipa, 4217 Batangas, Philippines
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Company Information

Carlcare service

Carlcare Service is a renowned company in the Philippines that specializes in the repair and maintenance of electronic devices. With its team of skilled technicians and state-of-the-art facilities, Carlcare Service ensures efficient and reliable repairs for smartphones, tablets, and other electronic gadgets. The company is committed to providing exceptional customer service and giving the highest quality of service to its clients. Whether it’s a cracked screen, battery issue, or software problem, Carlcare Service is your go-to destination for all your electronic device repair needs.