Quality Analyst for BPO Jobs at FGC+ in Davao City, Davao del Sur
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FGC+ is currently accepting applications for the position of Quality Analyst for BPO in the Davao City area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
FGC+ operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | FGC+ |
| Position: | Quality Analyst for BPO |
| Region: | Davao City - Davao del Sur, Davao del Sur |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
Job Scope
- Meet the required quality audits set for every Pro on each week and month in his or her assigned account/s
- Participates in the design of call monitoring formats and quality standards
- Performs call monitoring and provides trend data to site management team
- Uses quality monitoring data management system to compile and track performance at team and individual level
- Participates in customer and client listening programs to identify customer needs and expectations
- Provides actionable data to various internal support groups as needed
- Coordinates and facilitates call calibration sessions for call center staff
- Provides feedback to call center team leaders and managers
- Compile and analyze statistical data
- Prepares and analyzes internal and external quality reports for management staff review
- Perform other duties as assigned
Qualifications:
- At least 2 years of Quality Analyst experience
- Excellent communication skills both verbal and written
- Proficient in using MS Office Suite
- Active listening skills
- Attention to detail
Job Types: Full-time, Permanent
Salary: Php22,00.00 – Php26,00.00 per month
Schedule:
- 8-hour shift
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th-month salary
Experience:
- Quality Analyst: 1 year (Required)
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Davao del Sur |
| City | Davao City |
| Full Address | 4J47+PGW FGC+, Buhangin-WVP Lopson, Buhangin-Lapanday Rd, Dabaw, 8000, Philippines |
| Google Map | Google Map |
Job Application Information
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