Incident Manager Jobs at Hunter’s Hub, Inc. in Alabang, Metro Manila

Hunter's Hub, Inc. is currently accepting applications for the position of Incident Manager in the Alabang area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Hunter's Hub, Inc. operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

• Lead incident resolution process, ensuring timely resolution within defined SLAs.
• Maintain communication with IT and business stakeholders for effective issue resolution.
• Coordinate critical incidents impacting business operations and document incidents for review.
• Provide comprehensive shift turnover and recap reports for management review.
• Identify and analyze problems, suggest improvements, and implement with recognized benefits.
• Conduct critical incident debriefs and produce detailed post-incident reports.
• Oversee adherence to Change Management process standards.
• Ensure change records meet policies and facilitate CAB review meetings.
• Monitor progress of changes and categorize them appropriately with risk assessment.
• Audit process lifecycle and report to upper management.
• Communicate changes impacting supported platforms and facilitate approval of emergency changes.
• Generate weekly and monthly reports for Change Management.
• Educate team on Change Management process.

Qualification:

• 3+ years of experience in Incident Management, Problem and Change Management, and IT Operations.
• Experience with Major and Minor Incidents.
• Familiarity with P1 and P2 incidents.
• Proficiency in conducting critical incident debriefs.
• Bachelor’s Degree in IT, Management, Engineering, or Computer Science.
• Strong verbal and written communication skills for technical-to-business translation.
• Solid understanding of ITIL Incident & Change Management processes.
• Knowledge of change management principles, methodologies, and tools.
• Willingness to work rotating shifts without schedule preference.
• Strong attention to detail, leadership, problem-solving, and analytical skills.
• High-level understanding of various IT Platforms and Infrastructure.
• Experience managing high-priority initiatives in a fast-paced, technical environment.
• Familiarity with ticketing systems, CASD experience preferred.
• Ability to develop and provide SLAs and KPIs.

Job Type: Full-time

Salary: Php80,00.00 – Php85,00.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• 13th month salary

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

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