IT Genesys Specialist Jobs at Home Credit in Taguig, Metro Manila
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Home Credit is currently accepting applications for the position of IT Genesys Specialist in the Taguig area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Home Credit operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Home Credit |
| Position: | IT Genesys Specialist |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
- Genesys applications and systems support/administration in a multi-cultured environment
- Resolution of Genesys production platform incidents
- Day-to-day cooperation with various internal departments (development, analysts, testers, other infrastructure teams)
- Handle service requests and incident tickets
- Assist Genesys engineer in configuration and development
- Assist Genesys engineer in handling service requests and incidents
What you should have:
Need to Have Areas
Industry Experience:
- Bachelor’s degree in Computer Science, Information Technology, Engineering (Computer/Telecommunications) or related
- Minimum 1-3 years’ experience
Technical Skills:
- Knowledge and experience with Genesys contact center solution
- Working experience in call recording solutions
- Knowledge in VoIP and SIP protocols
Nice to Have Areas Knowledge in:
- Genesys eServices/Omnichannel
- Genesys Infomart (GIM) and SQL
- Genesys Knowledge Manager and Composer
- Linux and Networking skills
- Advance Troubleshooting skills
- ITIL
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | Home Credit Philippines - Corporate Office, 15th floor, ORE Central, 31st street, corner 9th Ave, Taguig, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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