IT Service Desk Specialist Jobs at Home Credit in Quezon City, Metro Manila
Welcome to our job portal, where Home Credit is offering exciting employment opportunities for the position of IT Service Desk Specialist in the Quezon City area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Home Credit, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Home Credit. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Home Credit |
| Position: | IT Service Desk Specialist |
| Region: | Metro Manila, Quezon City - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
What you will do:
- Act as a central point of contact for IT support for Home Credit employees.
- Provide assessment, categorization, and resolution of IT issues or escalate when needed.
- Route tickets to appropriate support groups and manage user accounts.
- Monitor and escalate system alerts, meeting KPIs and SLAs.
What you should have:
Industry Experience:
- Bachelor’s degree in IT or related field.
- 2+ years in IT Service Desk or Technical Support.
- Experience in a dynamic culture, Level 1 NOC background is a plus.
Technical Skills:
- Knowledgeable in AD, O365, JIRA, Linux, Wintel, Network Operations.
- Experience in handling calls, chats, email support, and technical documentation.
- Customer service skills, ITIL familiarity, analytical troubleshooting.
- Ability to communicate technical concepts effectively to users.
Work from Home Requirements:
- Stable internet, minimum 10 MBPS download, 5 MBPS upload speed.
- Wired connection, conducive workspace with no distractions.
Nice to Have Areas:
- ITIL v3 Certified, Splunk or other monitoring system background.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Quezon City |
| Full Address | Home Credit Philippines, 11th Floor, Vertis North Corporate Center Tower 1, North Ave, Quezon City, 1105 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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