Service Desk Support Jobs at i2S Business Solutions Inc. PH in Taguig, Metro Manila
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Company i2S Business Solutions Inc. PH is offering job opportunities for the position of Service Desk Support in the Taguig area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
i2S Business Solutions Inc. PH operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | i2S Business Solutions Inc. PH |
| Position: | Service Desk Support |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 33.000 - PHP 35.000 per Month |
| Job Type: | Full-time |
Job Description
Provide user support via Phone, Email, and ServiceNow automated ticket channels
Track, categorize, prioritize, and monitor all incidents and requests reported to the Service Centre
Monitoring call volumes and trends to identify potential major incidents and problems
Updating users on the status of their incidents and requests as they progress through the lifecycle
Maintain ownership of logged incidents and requests from receipt to closure, communicating progress to users
Identify recurrent trends and advise the Problem Manager
Liaison with other Service Management Services including Problem and Change Management
Support all Service Desk Incidents and requests to meet Service Level Agreements (SLAs)
Maintain a consistent high level of customer service to all stakeholders
Non-Major Incident Mgmt. – Tracking and Monitoring tickets resolution, SLA
VIP Support (including prioritization and working with resolver groups)
Maintain Self Help capability and extend capability to cover additional requests and automated incident resolutions
Perform initial investigation of incidents and problems and resolve incidents not requiring higher support levels
Follow Cyber Security Incident Management plan during incidents and participate in cyber simulation exercises
Job Type: Full-time
Pay: Php33,00.00 – Php35,00.00 per month
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | I2s Businesssolutions Inc., 6781 Ayala Ave, Makati, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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