IT Service Desk | BGC Taguig Site Jobs at Tata Consultancy Services (TCS) in Taguig, Metro Manila
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Tata Consultancy Services (TCS) is currently accepting applications for the position of IT Service Desk | BGC Taguig Site in the Taguig area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Tata Consultancy Services (TCS) operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Tata Consultancy Services (TCS) |
| Position: | IT Service Desk | BGC Taguig Site |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 30.000 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
1-5 years SOLID ITSD experience in a BPO setting/TSR supporting corporate users in a similar environment (Laptop/OS/Microsoft/Telco Support) (no history of just months at a time no gaps in job experience) Excellent Communication Skills. OK to work on-site, flexible on shifting especially on weekends.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | TATA Consultancy Services (Recruitment Hub), 24 Rizal Dr, Taguig, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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