Quality Assurance Analyst Jobs at Collective Solution in Quezon City, Metro Manila
Collective Solution is thrilled to announce job openings for the position of Quality Assurance Analyst in the Quezon City area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Collective Solution, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Collective Solution.
Job Information
| Company: | Collective Solution |
| Position: | Quality Assurance Analyst |
| Region: | Metro Manila, Quezon City - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.000 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
Duties & Responsibilities:
- Provide customer service support to a team of agents, handling escalated issues on performance and quality while setting standards
- Verify call center results by assessing skills, product knowledge, service ability, and efficiency
- Give feedback to agents through call monitoring and coaching sessions
- Evaluate service approaches, rate agent effectiveness, and identify training needs
- Analyze trends, find root causes, and create action plans to address issues
- Oversee quality initiatives, ensure adherence to policies, and implement changes
- Participate in calibration sessions conducted by the Quality Assurance Department periodically
- Create routine and ad-hoc reports
- Contribute to team efforts and handle assigned duties
- Perform other tasks as assigned
Internal Qualifications:
- Above-average communication skills (verbal and written)
- Familiarity with MS Office applications
- Understands call center operations and key metrics
- Proficient in MS Office for generating KPI reports
- Works well under pressure, manages multiple tasks effectively, and meets deadlines
- Excellent coaching, motivational, analytical, and organizational skills
- Strong research abilities for obtaining and reporting business information
- Good presentation skills and flexibility in work assignments and hours
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Quezon City |
| Full Address | Collective Solution, 41 Commonwealth Ave, Quezon City, 1127 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
Make sure you fill out the application form first and wait for HRD to call for an interview before you go to the company in person.
Tips from Admin: applying for a job is free of charge.
Hopefully you get the job you want.
If you find a vacancy that indicates fraud, please report it to us.
Instructions
- Click the "Apply Now" button above.
- After that you will be directed to the Submission of Application page, there are tips for submitting applications and interviews.
- On the application submission page, click the "Application Form" button.
- On that page you can see more complete company information and see the number of people applying for the job.
- Next is to click "Apply".
- Please register on the website if you don't have an account, but if you do, you can immediately fill out the application form.
- Finished.
Provide Feedback
What do you think about this job vacancy?
