Global HR Services Manager – Contingent Worker Operations (EMEA Shift) Jobs at WTW in Hybrid work Taguig, Metro Manila

The Role

Performance Objectives:

Client:

• Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics. GHRS serving as the primary point of contact for the contingent worker process.
• Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
• Lead and/or Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Identify processes which can be improved and drive change along with detailed plan
• Conduct regular performance review and feedback loops with key stakeholders

People:

• Oversee adherence to defined processes in GHRS.
• Lead process efficiency, monitoring of workload and the implementation of the improvement projects.
• Identify the potential for better team efficiencies and agree with the leader on their implementation.
• Ensuring team is cross skilled for all processes managed.
• Promote diversity, equity, and inclusion initiatives to create a supportive and inclusive work
• environment.
• Timely recognition to high performers within the team & keeping the motivation levels to grow and learn

Financial and Key Performance Indicators:

• Support optimization of HR operational costs by streamlining processes and leveraging technology solutions
• Ensure seamless integration of new vendors into the Managed Service Provider framework.
• Provide enhanced oversight to ensure meticulous adherence to all processes, thereby upholding stringent compliance standards such as SOX and IR35

Operational Excellence and Innovation:

• Lead or support a technology or process improvement/adoption initiative in country/region/global which translated into processing time savings, increased quality and/or high customer satisfaction

The Requirements:

• Strong experience in an HR Shared Services Centre specifically on Contingent Worker Operations or Contractor Management is preferred
• 3-6 years people management experience is required
• Bachelor’s degree
• Strong leadership skills
• Strong written and verbal communication skills
• Ability to plan and prioritize workload
• Ability to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a ‘can do’ attitude
• Maintain good working relationships with colleagues across the organization.
• Ability to provide a high standards of customer care
• Methodical and organized approach
• Quick Learner and self-motivated
• Flexible and Adaptable to Changes
• Working knowledge of Excel and Word will be preferred
• Willing to be assigned on EMEA shift

Open to hybrid work setup

WTW is an Equal Opportunity Employer