IT Service Desk Jobs at Key Talent Indicator in Hybrid work Manila, Philippines
Welcome to our job portal, where Key Talent Indicator is offering exciting employment opportunities for the position of IT Service Desk in the Hybrid work Manila area. We are currently seeking Contract candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Key Talent Indicator, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Key Talent Indicator. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Key Talent Indicator |
| Position: | IT Service Desk |
| Region: | Hybrid work Manila - Philippines, Philippines |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Contract |
Job Description
Job Description:
- Act as a first point of contact (inbound and outbound calls) for all customers’ queries related to other technical concerns.
- Assisting end-user over the phone or remote via CMRC, Remote Desktop Connection and Microsoft Teams
- Provides troubleshooting and isolation assistance before escalating calls with dependencies to respective towers or group to resolve the concern of the end-user.
- Must be able to escalate Level 2 concerns with dependencies to the respective tower/ groups to resolve the concerns of the customer.
- Creation of tickets and ensuring that the ticket details are complete and has been verified.
- Provides ticket updates or status to end-user related to the raised concern.
- Monitoring and resolving tickets raised by users via ticketing portal (Dynamics365)
– Password reset and checking of the SAP account status.- Creation of account through KOLAH, CSO Freegoods, OCP and AR portals.
- Application installation via remote.
- Provide solutions that help excellent customer experience.
– Provide timely responses to customer issues.- Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
- Take full responsibility and the required action for the assigned tasks.
– Meet and adhere to attendance requirements based on Service Level Agreement- Meet and exceeds KPI targets set by the client.
- Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.
Minimum Requirements:
- Fresh graduates with ticketing software background and remote tools experience are open to apply
- Amenable to work in BGC, Taguig
- Okay with hybrid setup
- Can start ASAP
#LI-RB1
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Philippines |
| City | Hybrid work Manila |
| Full Address | Keys Placement Inc, Ermita Center Building, 5th Floor Bocobo, Jeorge Bocobo St, Ermita, Manila, 1000 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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