Vendor Service Representative (Work Onsite) – Spanish Bilingual CSR Jobs at RealPage Philippines in Pasig, Metro Manila

RealPage Philippines is currently accepting applications for the position of Vendor Service Representative (Work Onsite) - Spanish Bilingual CSR in the Pasig area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

RealPage Philippines operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

SUMMARY

The Vendor Service Representative interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

PRIMARY RESPONSIBILITIES

• Respond promptly to customer inquiries by phone and email.
• Place outbound calls to customers to obtain additional information.
• Work to resolve any customer concerns and answer any questions.
• Research customer inquiries using available resources.
• Process payments and enrollment requests.
• Call vendors that are not enrolled and begin the enrollment process.
• Direct escalation issues to the designated resource.
• Maintain accurate records of customer correspondence and transactions in the system.
• Work closely with other departments to meet customers’ objectives.
• Provide timely follow-up on all customer inquiries.
• Assist with additional special projects as needed.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• High school diploma or equivalent required.
• 1+ years of customer service experience handling Spanish bilingual role.
• Proficient skills in MS Word, Excel, and Outlook required.
• Strong typing skills required; ability to type at least 35 wpm.
• Strong written and verbal communication skills.
• Excellent organizational skills.
• Ability to meet deadlines and manage multiple priorities simultaneously.
• Excellent verbal and written communication skills (English).
• Multifamily industry experience strongly preferred.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

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