Philippines Jobs

Service Desk Analyst I Jobs at Alta Resources in Pasig, Metro Manila

Alta Resources company logo
Published 3 months ago

Alta Resources is thrilled to announce job openings for the position of Service Desk Analyst I in the Pasig area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Alta Resources, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Alta Resources.

Job Information

Company:Alta Resources
Position:Service Desk Analyst I
Region:Metro Manila, Pasig - Metro Manila
Education:Confidential
Job Type:Full-time

Job Description

As a Service Desk Analyst I, you will be responsible for providing technical support and assistance to internal users with IT-related issues. You will troubleshoot hardware and software problems, assist with password resets, and escalate more complex issues to higher-level support teams.

Key responsibilities include responding to incoming support tickets, maintaining documentation of solutions provided, and ensuring timely resolution of user issues to minimize downtime. Strong communication skills and a customer-focused approach are essential for success in this role.

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus for overtime

Application Requirements

  • Good physical and mental health
  • Minimum age 17 years
  • Discipline and adherence to time
  • Honest and responsible
  • Good character
  • Satisfaction in working and learning
  • For other requirements, please check through the application form.

Company address

Province Metro Manila
City Pasig
Full Address Alta Resources Philippines, 32nd Floor Wynsum Corporate Plaza F. Ortigas Jr. Road Ortigas Center, 1600 F. Ortigas Jr. Rd, San Antonio, Pasig, Metro Manila, Philippines
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Company Information

Alta Resources

Alta Resources is a leading customer management outsourcing company in the Philippines. With a strong focus on delivering exceptional customer experiences, Alta Resources offers a wide range of services, including inbound and outbound customer support, technical support, sales, and back-office solutions. With state-of-the-art facilities and a highly-trained workforce, Alta Resources consistently exceeds client expectations and drives business growth. The company’s commitment to excellence, innovation, and continuous improvement has made it a trusted partner for global brands seeking to enhance customer satisfaction and maximize operational efficiency in the Philippines.