Client Success Manager, Technical Engagement Jobs at Alorica in Taguig, Metro Manila
Alorica is thrilled to announce job openings for the position of Client Success Manager, Technical Engagement in the Taguig area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Alorica, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Alorica.
Job Information
| Company: | Alorica |
| Position: | Client Success Manager, Technical Engagement |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
Serve as a client advocate and relationship owner by ensuring quality and delivery of service and that all issues, client or internal, are followed through to resolution in a timely manner.
Facilitate and manage client IT meetings and conference calls to identify improvement opportunities, make recommendations and determine next steps.
Facilitate client facing IT communications during P1 Outages (provide updates, ETR, and communication via client bridge).
Ensure completion and submission of RCAs per Client SLA.
Provide management with status reports detailing status and timelines.
Support Client IT Facing Small and lite projects.
Create and maintain Client Playbooks in the system of record.
Maintain current and up-to-date knowledge and documentation of client’s equipment, technology, program, contract requirements, and business objectives.
- Identify any obstacles to providing the highest quality customer service and communicate constructive feedback and recommendations to management.
Provide feedback to management when client expectations present to be unreasonable or unrealistic and recommend feasible solutions.
Escalate timely to management any situation outside the employee’s control that could adversely impact the service provided to the client.
Act as SME on client infrastructure, applications, connectivity, and process.
Recommend additional products/services that the company provides to the client.
Recommend solutions that benefit the client and the company and provide a documented implementation plan.
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | Alorica - Kalayaan BGC, Philplans Corporate Center, 10th Ave. cor., Kalayaan Ave, Taguig, 1630 Metro Manila, Philippines |
| Google Map | Google Map |
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