Service Delivery Specialist (IT) Jobs at Trends Group, Inc. in Makati, Metro Manila
Trends Group, Inc. is currently seeking applicants for the position of Service Delivery Specialist (IT) in the Makati area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Trends Group, Inc. operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Trends Group, Inc. |
| Position: | Service Delivery Specialist (IT) |
| Region: | Makati - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 30.000 - PHP 35.000 per Month |
| Job Type: | Full-time |
Job Description
Duties and Responsibilities:
- Develop and negotiate Service Level Agreements (SLAs) in collaboration with stakeholders.
- Conduct periodic evaluations and adjustments of SLAs to ensure alignment with client needs.
- Translate customer requirements into actionable directives for the Service Delivery team.
- Handle and resolve escalations promptly and effectively with a focus on client satisfaction.
- Provide regular updates to clients on ongoing activities such as incident resolution, service requests, and change management.
- Generate detailed reports on service delivery performance for internal and client review.
- Cultivate and sustain strong client relationships through proactive communication and exceptional service delivery.
- Ensure that all services meet quality standards outlined in SLAs.
- Manage service delivery lifecycle aligned with business strategy development.
- Identify and address operational issues based on client feedback, implementing solutions to optimize service delivery.
Qualifications:
- Graduate of any four- or five-year collegiate course, preferably in Information and Communication Technology (ICT).
- At least 2 years of experience as a technical support engineer preferred.
- At least 2 years of customer-facing service delivery management or project management experience preferred.
- Fresh graduates are encouraged to apply.
- Experience in ICT Project Management and/or Service Management is advantageous.
- ITIL certification is preferred.
Competency:
- Basic ICT knowledge, including network and information security concepts, is beneficial.
Job Type: Full-time
Pay: Php30,00.00 – Php35,00.00 per month
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Makati |
| Full Address | Trends and Technologies Incorporated, Trafalgar Plaza, 105 H.V. Dela Costa, Makati, 1227, Philippines |
| Google Map | Google Map |
Job Application Information
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